June 10, 2026

Glean’s recent study finds that while AI has arrived in the workplace, organizational impact is not as well-known.

  • 87% of digital workers now use AI at work.
  • 75% say it makes them more productive, saving them roughly 11 hours each per week through automation alone.
  • Yet only 13% say their organization is performing significantly better as a result.

So where are the gains going?

According to Glean, they’re “being swallowed by a new, largely invisible form of labor,” which the researchers call ‘botsitting’ or the work required to make AI usable, including feeding it missing context, checking its outputs, debugging its mistakes, rerunning prompts, and cleaning up the confident-but-wrong answers AI leaves behind.

WHY THIS MATTERS!
“Botsitting” is an occupational AI psychology phenomenon; it transforms employees from task performers into AI supervisors, fundamentally changing how workers think, make decisions, experience responsibility, and relate to their work.

✍ Glean’s Work AI Institute
📸 Glean’s Work AI Institute